N/A
Poor
Excellent

Reservations Experience 0 1 2 3 4 5





N/A
Poor
Excellent

Front Office Experience 0 1 2 3 4 5






N/A
Poor
Excellent

Guest Room Experience 0 1 2 3 4 5






N/A
Poor
Excellent

Outlets Experience 0 1 2 3 4 5





N/A
Poor
Excellent

Overall Service Experience 0 1 2 3 4 5





N/A
Poor
Excellent

Food/Dining Experience 0 1 2 3 4 5
Yes No
N/A
Poor
Excellent


Yes No
N/A
Poor
Excellent

Yes No
N/A
Poor
Excellent

Yes No
N/A
Poor
Excellent

Yes No
N/A
Poor
Excellent

N/A
Poor
Excellent

Hotel 0 1 2 3 4 5



Yes No
Please mark any of these problem(s) you experienced during your stay.
Type of room requested
Confirmed room rate expected
Speed of Check-In
Room readiness
Luggage Service
Door Lock Key
Cleanliness of room
Room Odor
Size of room
Inadequate lighting
Air conditioner/heater (room temperature)
Bed (mattress, pillow, blanket, etc.)
Bath/Shower water temp./pressure
Cleanliness of bathroom
Number of towels
Plumbing
Issues with the Spa
Retail Outlet
Condition (wear and tear) of room/bath
High speed Internet did not work
TV Services
Telephone services
Fitness center
Food/Beverage Quality
Food/Beverage Service - Restaurant
Food/Beverage Service - Room Service
Cleanliness of hotel (excl. room)
Condition (wear and tear) of hotel
Noise inside hotel (Air Conditioner/ Heater,Elevator, Hallway, etc.)
Noise outside hotel (Airport, Street, Train, etc.)
Speed of Departure
Staff Member
Accuracy of bill
Food/Beverage Service - Coffee shop
Yes No
Yes No
N/A
Poor
Excellent

  0 1 2 3 4 5


Business
Leisure/vacation by myself
Leisure/vacation with kids 18 years or less
Meeting/Conference
Leisure/vacation with friends
Leisure/vacation with spouse/partner
Both Business/Leisure
Leisure/vacation as part of an organized group



I had to stay at this hotel because my company policy requires that I do so
I had to stay at this hotel because there are no other comparable choices
I had to stay at this hotel because the event I was attending (business or pleasure) was being held here

N/A
Poor
Excellent

How likely are you to...? 0 1 2 3 4 5



N/A
Poor
Excellent

Value 0 1 2 3 4 5



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1530 main st dallas, texas 75201 united states phone: (214) 748-1300
 
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